With the deployment of new acquisition paths and levers on our direct channels, as well as the acceleration of the development of new partnerships, the call center activity will grow strongly in the coming months. Under the impetus of James Osborn, in order to support this dynamic and also to bring his expertise on the subject, Camilo Palma joined the call center team as operational manager.
Camilo knows the subject of telemarketing well, as he has actively participated in its development : “so it’s a return to my roots for me”. From now on, he will manage all the operations of the call center, in collaboration and with the support of Walid Arbi, who of course is still in charge of production, on whom he has full confidence to be the link between production and operations :
“Walid has been doing a great job for several months alongside the marketing team, now it’s about accelerating the movement”.
Camilo will also play a key role as a link between the marketing team and the platform within a larger b to c marketing pole, in the implementation of campaigns, various and varied promotional operations. Camilo will collaborate with Maxime Quintin (Marketing Manager) on a number of joint performance improvement projects, from scripting to sales training and future sales paths.
Next week, they will be in Tunis to launch this new dynamic and several joint projects. As Camilo explains
“we have many challenges to face in the coming months. I am very happy to collaborate in this redeployment of telemarketing, with the kindness of the teams in Tunis and obviously in connection with Maxime’s team in Marketing.”.