It is information that has already been leaked, and even deployed in the customer experience department, the claims management tool is undergoing a revolution with the new version “Claim V4”. It took several months of development to come up with a range of innovations…
What is “Claim V4”?
Claim V4 is a claims management tool, tailor-made by our IT team to the delight of our management team! It allows us to centralise and process our clients’ claims. But not only that! It is also the possibility of launching a request for service to the partner and following it from A to Z. Claim V4 gives our managers a 360° view of each claim, from the declaration to the final acceptance of the claim: the declaration forms and supporting documents sent by the clients, the emails sent to the clients at each stage of management, the status of the service in progress, etc.
What are the challenges of Claim V4?
This first version has already brought its share of advances! In the past, managers worked mainly with excel files and had to open several interfaces to get an overview of a claim. It is therefore easy to imagine the impact on the time it takes to process a file, the response time to a follow-up call and the reliability of the data collected “left and right”. In turn, Claim V4 also enables better compliance with RGPD regulations and fraud prevention.
What future for Claim V4?
It should be noted that Parachut differentiates itself by placing itself in pole position with an acceptance rate of around 82% compared to 50-65% for the competition. But Parachut must also differentiate itself on its management quality. With 12 managers spread between Tunis and Aix-en-Provence, our team is committed to responding within 4 hours to a claim. This is an ambitious goal that is very important to us, because it is a real ‘wow’ effect for our customers.
Claim V4 and its first version have allowed us to optimise our overall vision, but also to have data for a better analysis of our performance.
But at Parachut, we don’t stop there! New optimisations and developments are being considered: automation of statuses at each stage of management, automatic pre-selection of partners according to the type of service, the property affected, the geographical location of residence and contract subscription, etc.
We are looking forward to these new features, which will allow us to optimise the management of our unique insurance products on the market! Because at Parachut, customer satisfaction comes first!