RC-AC training in Tunis

Two seasons of training for supervisors were orchestrated to revolutionize our customer relations and boost our commercial strategies. This ambitious initiative aims to arm participants with new techniques to better understand human behavior, thereby developing impactful evasion tactics. Everything is based on a subtle art: appropriate questioning and valorization of the strengths of our offer according to the specific needs of customers. The central axis of this transformation? Strategic questioning, at the heart of a new sales approach. A dedicated module has been created, covering the various types of questions, their applications as well as the skillful handling of objections. This training will then be deployed to telemarketers and contract managers, enriched by games promoting active listening and highlighting the crucial importance of vocabulary choice…

New: Photos to guarantee the condition of insured products

The information notices are evolving to kick the butt of fraud, and the big change is this: “Selfies of insured objects in the event of a problem”. The idea? The insured is asked to keep photo or video proof of their belongings to prove their condition. We recommend at least 4 shots with all sides – front, back, right, left – where the serial number (or IMEI) is in “show me everything” mode, and the electrical or electronic gadgets must be in mode WE.