Legal guarantee of conformity : it’s becoming more important

What is the legal guarantee of conformity ?

The legal guarantee of conformity is a obligatory guarantee that covers the consumer’s equipment in the case of a manufacturing defect. This guarantee is valid for a period of two years for equipment purchased new, and 6 months for equipment purchased second-hand. In the case of a defect in the equipment under the legal guarantee of conformity, the consumer may request the repair or replacement of the equipment from the seller.

Since July the 1st, 2021, a statement on the existence and duration of the legal guarantee of conformity is obligatory on sales receipts and invoices. This new mention will remind consumers of the existence of this guarantee. This law concerns a set of electronic products such as : smartphones, cameras, household appliances, sports equipment and many other products…

However, online sales are not affected by this obligation.

Chubb, the insurer pointed out by the association 60 millions of consumers.

Chubb, SFR’s mobile insurance partner, has recently been the subject of numerous consumer complaints. Indeed, some consumers report having involuntarily subscribed to this mobile insurance. Lack of training for sales staff, misunderstanding by customers : the origin of these complaints is still unclear.

As a reminder, insurers are obliged to send an information sheet indicating the price and guarantees of the insurance before the contract is concluded.

To learn more, visit : ICI.

Appliances are on the rise…

Did you know ?

In 2020, the household appliances sector grew by 5% and 11.2% for small appliances.

This increase is explained on the one hand by the desire of consumers to better equip themselves with household appliances, but especially to improve their comfort. On the other hand, the increase in the price of household appliances has also influenced this growth.

Read the dedicated article by clicking :HERE.

Due to the shortage of electronic components, many electronic products have seen their prices increase. To learn more, go to HERE.

What about second-hand products ?

Following the increase in the price of household appliances, some consumers have decided to turn to a more economical and ecoresponsible mode of consumption : second-hand and/or reconditioned household appliances. Following the increase in the price of household appliances, some consumers have decided to turn to a more economical and responsible mode of consumption : second-hand and/or reconditioned household appliances. Notably the leading group of small appliances, Seb, which has formed a partnership with Back Market, the famous e-commerce platform for reconditioned products.

KPI

61% of 18-25 year olds favor second-hand or reconditioned goods

References : FranceInfoandFranceBleu