First step for the deployment of the retention service in Tunis

No less than 7 employees have just been trained by Aurore and Mathieu to deploy two new retention scripts. The first campaign targets partners with an opt-out rate of over 50%. The aim of the call is to check product knowledge and to help the customer get to grips with the customer area. The second script is geared towards retention on a customer base that has expressed its intention to cancel its contract. The objective of the retention department is to retain 10% of the customers, to build customer loyalty through the activation of the customer area and the ODR.

Our CEO answers questions from Assurance TV alongside Mutuaide (Vovoxx)

“Daily life insurance: innovations that change the game”

The French have confidence in daily life insurance and more than three quarters would recommend it to their friends. According to the survey conducted by FG2A and Odoxa in January 2023 on the perception of insurance.

At Parachut, we believe that the customer needs to be (r)insured… But that this requires more transparency

We couldn’t say it better than Arnaud Hazatte, Director of Affinity Development at Mutuaide: “Parachut is betting on being an insurance that you can buy, because you understand the Parachut offer.